Seller FAQ

Is it free to join Vegan Media Market?

Yes, it is completely free to join Vegan Media Market and to post service listings. We do charge a small 10% commission on services purchased through the platform, which is about half the amount that most freelancer marketplaces like Fiverr and Upwork charge. That means you keep 90% of the revenue from any services you sell (minus any PayPal fees). We keep our commission rate as low as possible in order to support the growth of the vegan movement and economy.

How do I receive payment for my services?

We send payments through PayPal. To request a payout, login to your account dashboard and select “request a payout”. Your payment request will be processed within 2-3 business days and will then be sent via PayPal. You will receive an email notification when your payment has been sent.

How long does it take to get paid for my services?

We process payment requests within 2-3 business days. We then send the payments via PayPal and it typically takes 1-3 business days for them to send the money to your PayPal account. Withdrawing money from your PayPal account to your bank account typically takes an additional 3-5 business days.

What should I do if a customer asks to pay me directly instead of purchasing my services through Vegan Media Market?

Do not accept any payments directly from customers or your account may be terminated immediately and without warning for violating our terms of service. We cannot guarantee the safety or security of any payments made outside of our platform and attempts to circumvent commission fees are strictly forbidden.

Of course, you’re still more than welcome to sell your freelance service on any other platforms or on your own website.

However, you are not allowed to redirect potential customers who message you on Vegan Media Market to any external platform for purposes of circumventing commission fees.

Do I have to pay tax on my earnings?

You are responsible for handling your own taxes on any earnings made from Vegan Media Market. You are legally considered a contractor or freelancer, not an employee of Vegan Media Market. Therefore, you must take sole responsibility for declaring your own income and paying any relevant taxes on it.

How much should I charge for my services?

Pricing on Vegan Media Market is per project, not per hour. You should set a price that takes into consideration the amount of labour involved in an average project, your level of expertise and experience, any costs you incur in provision of your service and the industry standard pricing for your industry.

How do I get more customers?

The first step is to make sure that you’ve optimised your listing by filling out all sections in sufficent detail, your pricing is fair, the listing description is accurate and you’ve included examples of your work and/or customer testimonials. Be sure to encourage previous customers to leave reviews on your listing page and share your listing link far and wide to get more visibility on Vegan Media Market.

If you still need more help promoting yourself to get more customers, check out the Ultimate Guide to Vegan Marketing for free digital marketing advice from Creative Compass, an entirely vegan digital marketing agency.

How do I post a listing?

First, make sure that you’re logged in to your account. If you haven’t created an account yet, select “sign in” on the top right of the screen, then select “register” and fill out your details.

Once you’re logged in, select the green button on the top right of the screen. If you’re on a desktop this button will read “List a Service” . If you’re on your mobile it will display as a green plus sign.

If you haven’t posted a listing before, you will now be asked to enter your PayPal email address and agree to our commission rate. Make sure that you enter the correct PayPal address as this is where your payments will be sent.

You will now be prompted to enter details about your service listing. Please fill this out in as much detail and be sure to include examples of your work, customer testimonials or anything else that will show potential customers why they should buy from you.

When you’ve finished, submit your listing for approval. We manually check all listings to ensure they comply with our terms of service and it typically takes between 2-3 business days for a listing to be approved. You will receive an email notification any time your listing is approved or rejected.

How should I title my service listing?

Keep your title short and sweet, no more than one sentence. Describe what service you’re offering and how it can help your potential customers. Your listing title and images should work together to entice viewers to click on your listing to read the full description, so try to make these attention grabbing without being “click-baity”.

What kind of images should I include in my listing?

Include examples of your work, customer testimonials or anything else that shows potential customers why they should buy from you. Choosing great images is the best way to make a good first impression and entice people to view your listing, so if you don’t have any design experience yourself, it might be worth hiring a graphic designer or photographer to help you out.

What details should I include in the description of my listing?

First, understand your audience and why they buy services like yours. Think about the common pain points that someone in need of your service would experience and explain how your service can help to ease those pains. Explain the value in what you do and give concrete details for exactly what your service will include. Give examples of previous work and testimonials from happy customers.

How do I edit my listing?

First, make sure that you’re logged in to your account, and if you’re not, select “sign in” in the top right corner of the screen.

Once you’re logged in, click on your username in the top right corner of the screen.

This will open your dashboard, which has a menu on the left hand side of the screen. Select “Listings” from this menu and click the edit icon to the left of the title of the listing you wish to edit. You can also view your listing as it appears to the public by selecting the view icon on the right of the listing title.

Can I list multiple services?

Yes, you can list as many services as you like. Please create a seperate listing for each service that you offer.

How do I upload files for delivery?

First, make sure that you’re logged in to your account, and if you’re not, select “sign in” in the top right corner of the screen. Once you’re logged in, click on your username in the top right corner of the screen.

This will open your dashboard, which has a menu on the left hand side of the screen. Select “orders” from this menu and select the relevant order. You will now be able to message the buyer directly and upload any files required for delivery. We recommend keeping files under 10MB if sending by private message and using a file transfer service like WeTransfer or Dropbox for larger files and using private message to send the download link.

After you’ve sent the file, don’t forget to mark the order as delivered and tell your customer to mark the order as complete on their end if they’re happy with the final result.

What happens if my file upload fails?

This usually happens when the file you’re trying to upload is too large to be sent via private message. In this case, we recommend using a file transfer service like WeTransfer or Dropbox for larger files and using private message to send the download link to your buyer.

How do I mark an order as delivered?

This will open your dashboard, which has a menu on the left hand side of the screen. Select “orders” from this menu and select the relevant order. Then click the button labelled “Mark As Delivered”

Why do customers need to mark a delivered order as completed?

We hold payments until both the buyer and seller agree that the order is complete. We do this to ensure security of payments and protect both buyers and sellers.

What do I do if a customer requests a revision?

If you have allowed revisions on your listing, ask your customer what changes they would like made. Once you have implemented these changes, send a completed delivery the same way you sent the initial one. If you don’t allow revisions, but a customer insists on one anyway, try to resolve the issue with them first by communicating directly via private message. If you’re unable to come to a resolution, you can contact us to intervene.

What happens if a customer disputes an order?

If an order is disputed, we will make contact with both the buyer and seller to attempt to resolve the dispute. We will make a determination on whether the order should be considered complete or rejected in accordance with our terms of service and an evaluation of whether you have delivered on your service as described in your listing.

What happens if a customer doesn’t respond after receiving a delivery?

If a customer doesn’t respond within 3 days, the order will automatically be marked as completed and the money will be added to your balance ready for you to request a payout and receive your payment.

How do I edit my profile?

This will open your dashboard, which has a menu on the left hand side of the screen. Select “Settings” to edit your profile.

How do I change my password?

This will open your dashboard, which has a menu on the left hand side of the screen. Select “Settings” to edit your profile and scroll to the bottom of the page to change your password.

How do I change my email address?

This will open your dashboard, which has a menu on the left hand side of the screen. Select “Settings” to edit your profile and scroll to the bottom of the page to change your email address.

How do I delete my account?

This will open your dashboard, which has a menu on the left hand side of the screen. Select “Settings” to edit your profile, scroll to the bottom of the page and select “Delete Account”.

Deleting your account is permanent and there’s no way for us to reverse this decision, so only do this if you’re completely certain that you want to delete your account forever.